Refund Policy

You can request a full refund within 30 calendar days of your purchase date — the date your payment was confirmed, shown on your receipt. Requests received after day 30 fall outside the guarantee.

You do not have to justify the request. If the material is not right for you, ask and we will refund it.

• The manual, at any price it was offered (including founding pricing).
• Bundles — refunded as a whole, not per item.
• Add-ons such as the prompt pack, when bought with or after a covered purchase.
• The first payment of a membership.

Membership is a recurring subscription. You may cancel at any time and you keep access until the end of the period you have already paid for. The first membership payment is covered by the 30-day guarantee above. Later renewals are not automatically refunded, because you can cancel before each renewal — but if a renewal genuinely caught you by surprise, contact us within 30 days of that charge and we will look at it in good faith.

• Requests made more than 30 days after the purchase date.
• Purchases where the material has been redistributed, resold, or shared in breach of the Terms.
• Repeat refund requests from the same person or payment method (see “Fair use” below).

1. Email contact@claudemaster.net with the subject “Refund request”.
2. Send it from the email address used at checkout, or include that address.
3. Include your receipt number or the approximate purchase date. That is the only proof we ask for — we do not require a reason.

• Our response: within 3 business days, confirming the refund or asking for the details needed to find your order.
• Refund method: always back to the original payment method through Stripe. We cannot refund to a different card or account.
• Money back: typically 5–10 business days after we process it, depending on your bank or card issuer.

When a refund is issued, your licence ends and access to the refunded material and any member area is withdrawn. Please delete downloaded copies. Refunding one product does not cancel a separate active membership unless you ask us to cancel it too.

The guarantee is offered in good faith so you can buy without risk. We may decline requests where there is clear abuse — for example repeatedly buying and refunding, or refunding after redistributing the material.

This guarantee is offered in addition to, and does not limit, any refund or cancellation rights you have under the consumer law that applies to you.

Refund questions: contact@claudemaster.net. See also our Terms of Use and Sale and Privacy Policy.